How to Create Custom Registration Questions (User Defined) in PT

The User Defined tab in Pickleball Tournaments (PT) lets you add custom questions to your tournament's registration flow. Players answer these questions at checkout — before completing registration. Common uses include collecting t-shirt sizes, offering weather insurance opt-ins, gathering dietary preferences, or asking any other event-specific information you need from registrants.

How to create a custom registration question

  1. From your tournament, open the 3-line menu and select User Defined.
  2. Click Add New Question.
  3. Fill in the Description — this is the text players see at registration (e.g. "Free T-shirt with Registration" or "Would you like to add Weather Insurance?").
  4. Add a short Shorthand label (one or two words) for your own reference in reports.
  5. Set a Date Question Hides on Registration if you have a deadline — for example, a t-shirt production cutoff or an insurance offer window.
  6. Set Date Answer Can No Longer Be Changed to match your hide date if you don't want players editing their answer after a certain point.
  7. If you want the player's answer visible to staff at tournament check-in, turn on Show this item on the check-in screen?.
  8. Click Save. The Answers tab appears after saving.
  9. Click the Answers tab and click Add New to add the available answer options.
  10. Configure the Max Per Registration for each answer. Set this to 1 for any free item or yes/no question to prevent accidental duplicate selections.
  11. Save your answers.
Recommended

The Answers tab only appears after you save the question itself. If you don't see it, save the question first, then return to add answers.

Answer type recommendations

Use caseRecommended answer typeNotes
T-shirt sizesMultiple ChoiceList sizes (S, M, L, XL) — optionally split by gender. Set Max Per Reg to 1 for free shirts.
Weather insuranceMultiple Choice (Yes / No)Set Max Per Reg to 1. Match hide date to your insurance cutoff.
Dietary preferenceMultiple ChoiceList options. Set Max Per Reg to 1.
Open-ended feedbackShort AnswerUse sparingly — harder to report on.

Viewing responses

Once registration is underway, view all answers by going to the 3-line menu → Reports → User Defined Selections. This gives you a count of each answer option — useful for ordering the right quantity of shirts, tracking insurance opt-ins, or reviewing any other collected data.

Recommended

If you add a User Defined question after registration has already opened, existing registrants won't automatically see it. They would need to edit their registration to answer, or you can update their registration manually from the Attendees tab.

Frequently asked questions

How do I set a deadline for players to answer a question?

Set the Date Question Hides on Registration field to your cutoff date. After that date, the question no longer appears during checkout. Also set Date Answer Can No Longer Be Changed to the same date if you want to lock existing answers at that point.

Can I charge players for a specific answer option (e.g. a larger t-shirt size)?

Yes. You can add a fee to individual answer options. For example, if XL shirts cost more, you can add a surcharge to that specific answer. Configure this in the Answers tab when setting up each answer option.

Where do I see how many players selected each option?

Go to 3-line menu → Reports → User Defined Selections. This report shows a count of each answer selected across all registrants.

Can I show a question only to players in specific events?

No. User Defined questions are set at the tournament level and apply to all registrants regardless of which events they enter.

How can staff see a player's answer (like t-shirt size) when checking them in at the kiosk?

Turn on Show this item on the check-in screen? under Basic Info for that question. Once enabled, the player's answer appears on the Kiosk check-in screen. See How to Use the Kiosk to Check In Players in PT.

Questions about custom registration questions? Email support@pickleball.com.