How to Manage Players During Registration in PT

During registration, you may need to move players between events, place them on a waitlist, or withdraw them from the tournament entirely. All of these actions are handled from the Attendees tab in your tournament management dashboard.

How to move a player to the waitlist

  1. Open the 3-line menu and select the Attendees tab.
  2. Locate the player you want to move.
  3. Find the event on their registration and click the 3 dots to the left of the event name.
  4. Select Move to Waiting. The player is now on the waitlist for that event.

How to change a player's event

  1. Open the 3-line menu and select the Attendees tab.
  2. Find the player and click the menu button next to their name.
  3. Select Edit Registration.
  4. Set the current event to No and the new event to Yes.
  5. Follow the prompts to complete and finalize the registration change.
Recommended

Changing a player's event does not automatically adjust any payments already made. If there is a price difference between events, you may need to record a manual adjustment or issue a refund separately.

How to withdraw a player

Withdraw from all events

  1. Open the 3-line menu and select the Attendees tab.
  2. Locate the player and open their registration.
  3. Click the Withdraw option in the upper right corner of their registration.
  4. The player is removed from all events and their registration shows an amount owed based on your refund policy. Issue a refund separately if applicable.

Withdraw from a specific event only

  1. Open the 3-line menu and select the Attendees tab.
  2. Locate the player and find the event you want to withdraw them from.
  3. Click the 3 dots to the left of the event name.
  4. Select Withdraw from Event. The player remains registered for any other events.

Remove an entire team before verification

  1. From the Event Dashboard, click the event's red Teams (or Players) button.
  2. On the Verify Step 1 screen, find the team and click the red trash icon to its left.
  3. Confirm twice to remove.

This handles a doubles pair (removes both players in one click) or a full team event (unlinks every player, withdraws anyone left with no other events, deactivates the team, and emails the affected players). It's only available while the event has not yet been verified — once verified, use the Live Console flow below instead.

Warning

Withdraw and Move to Waiting options are only available if the event has not yet been verified. Once verified, go to the Live Console, select Options next to the event, and use Remove Team — then re-verify the event.

Frequently asked questions

Are service fees refunded when I withdraw a player?

No. Service fees are charged when a player registers and are non-refundable regardless of withdrawal. You are responsible for issuing any registration cost refunds based on your own refund policy.

How do I manually add a player who is having trouble registering?

You can manually add a player using the green Add New Attendee button in the Attendees tab. You'll select their events and payment method at the time of adding.

Questions about managing attendees? Email support@pickleball.com.