How to Claim an Existing DUPR Account

If you played in a tournament on Pickleball.com before creating a DUPR account, an unclaimed DUPR profile with your match results may already exist. Claiming it connects your existing match history to your DUPR account so your rating is calculated from all your results — not just the ones after you signed up. You can claim your account from the DUPR website or the DUPR app.

How do you know if you have an unclaimed DUPR account?

An unclaimed DUPR account may exist if:

You played in a Pickleball.com tournament where results were sent to DUPR, but you didn't have a DUPR account at the time
A tournament director entered your results into DUPR manually before you created an account
You created a Pickleball.com account before July 2025, when unclaimed DUPR profiles were automatically generated from tournament results

The unclaimed account was typically created using the same email address you used for your Pickleball.com account.

How to claim your DUPR account on desktop

Go to dashboard.dupr.com and click Login.
Below the "Forgot Password" section, click Claim Your Account.
Search for your name in the search field. Find your profile and click on it.
Review the matches listed on the profile to confirm they're yours.
Click This is me to start the claiming process.
Enter your full name and account details to verify your identity, then click Continue.
Create a password and click Submit. Your account is now claimed.

How to claim your DUPR account on the mobile app

Open the DUPR app and tap Sign Up.
In the search bar, enter the name associated with the account you want to claim.
Find your profile in the search results and tap on it.
Tap Claim This Account in the upper right corner of the profile page.
Enter your full name and account details, then tap Continue.
Create a password and tap Create Account. Your account is now claimed.

What to do after claiming your DUPR account

Once you've claimed your DUPR account, connect it to your Pickleball.com profile so your rating displays and stays in sync:

See How to Link Your DUPR Account to Pickleball.com for the full walkthrough.
If you think you may have multiple DUPR profiles, merge them first — see How to Merge Duplicate DUPR Profiles.

Note

Claim your DUPR account before creating a new one. If you create a new DUPR account when an unclaimed one already exists, you'll end up with duplicate profiles that need merging. Check for an unclaimed account first to save yourself the hassle.

Troubleshooting

I can't find my profile when searching

Try searching with variations of your name — nicknames, maiden names, or different spellings. Unclaimed profiles may have been created with the name a tournament director entered, which might not match exactly. If you still can't find it, contact DUPR support at support@mydupr.com with your full name, email address, and the tournaments you played in.

The matches shown aren't mine

If you find a profile with your name but the match history doesn't look right, it may belong to a different player with the same name. Don't claim it — contact DUPR support at support@mydupr.com to help locate the correct profile.

How to Link Your DUPR Account to Pickleball.com — connect your rating after claiming
How to Merge Duplicate DUPR Profiles — if you accidentally created a second account
How to Change or Appeal Your Pickleball Rating — rating adjustments and appeals
How to Create a Player Account on Pickleball.com — getting started

Need more help? Try our live chat, browse our FAQs, or submit a ticket and we'll get back to you. You can also email us at support@pickleball.com.