{"Status":true,"Message":"","Response":{"post":{"postuid":"05349424-aece-4090-9bb2-121dcfab057b","tenantuid":"45a0010e-ec76-43e9-9914-4376bfa80903","projectuid":"4025e8c9-71ea-4557-850d-662c78598919","title":"How to Configure Tournament Communication and Contacts in PT","slug":"article/how-to-configure-tournament-communication-and-contacts-in-pt","html":"\u003Cp\u003ETo configure how your tournament communicates with players and how contact information is routed in Pickleball Tournaments (PT), go to Edit Tourney and select the Basic Info tab. These settings control player text messaging, automated emails, contact routing, billing emails, and analytics tracking.\u003C/p\u003E\u003Ch2 id=\u0022before_you_begin\u0022\u003EBefore You Begin\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003EYou must be the Primary Manager to edit communication settings.\u003C/li\u003E\u003Cli\u003ETo pay the end-of-tournament invoice, the billing email recipient must have a Pickleball.com account and be listed as a manager on the tournament.\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Ch2 id=\u0022player_text_messaging\u0022\u003EPlayer Text Messaging\u003C/h2\u003E\u003Cp\u003EPlayer text messaging is an optional paid feature that lets you send start times, scores, and court links directly to players via SMS.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ECost:\u003C/b\u003E $0.25 per player for US, Canada, and Mexico. International rates vary. This fee is charged to the tournament owner after the event completes \u2014 not to players.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EWhat players receive:\u003C/b\u003E Start times, copies of scores, and quick links if you enable player score entry.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ELimitation:\u003C/b\u003E You cannot text all tournament players at once. Texts are sent by bracket group or individually.\u003C/li\u003E\u003C/ul\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ENote\u003C/span\u003E\u003Cp\u003EIf you plan to use a PA system or other on-site communication to direct players to courts, you may not need the text feature. Text messaging is most valuable for larger tournaments where PA announcements aren\u0027t practical.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022email_notifications\u0022\u003EEmail Notifications\u003C/h2\u003E\u003Cp\u003EEmail notifications are free and built into PT. Automated emails are sent to players when they register, pay, or make changes to their registration. Turning this off stops all automated email communication for your tournament.\u003C/p\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EOnly turn off email notifications if you have a specific reason to do so. Players rely on automated registration confirmation emails as their record of signing up and paying. Disabling notifications will increase direct inquiries to your contact email.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022waiting_list_service\u0022\u003EWaiting List Service\u003C/h2\u003E\u003Cp\u003EWhen enabled, the Waiting List Service automatically moves fully registered and paid teams from the waitlist into the main draw when space opens up. Turn this off if you want to manually control waitlist movement.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022contact_info_and_billing_emails\u0022\u003EContact Info and Billing Emails\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EContact 1:\u003C/b\u003E The primary tournament owner. Should be your Primary Manager.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EContact 2:\u003C/b\u003E An optional co-director or secondary point of contact displayed on the listing.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EBilling Emails:\u003C/b\u003E The email address where the end-of-tournament invoice is sent. The recipient must have a Pickleball.com account and be listed as a tournament manager to pay the invoice.\u003C/li\u003E\u003C/ul\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022439\u0022 data-height=\u0022353\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/f7a15975f290350a162f54cf6a087049.png?v=-1020614525\u0022 style=\u0022max-width: 439px;\u0022 alt=\u0022Contact info and billing email fields\u0022/\u003E\u003Chr\u003E\u003Ch2 id=\u0022contact_form_emails\u0022\u003EContact Form Emails\u003C/h2\u003E\u003Cp\u003EContact Form Emails let you route player inquiries to the right person on your team. When a player uses the Contact Tourney button on your listing, their message is directed to the appropriate email based on the topic they select.\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EIf you have one person handling registrations and another handling refunds, enter their email addresses in the corresponding fields.\u003C/li\u003E\u003Cli\u003EIf all fields are left blank, all contact form emails go to Contact 1.\u003C/li\u003E\u003Cli\u003EUse the Contact Form Display Info section to control whether your personal contact details are shown to players who use the contact form.\u003C/li\u003E\u003C/ul\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022464\u0022 data-height=\u0022435\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/a1ca550672e4aa10b4fad0e749fa1eb8.png?v=-992020536\u0022 style=\u0022max-width: 464px;\u0022 alt=\u0022Contact form email routing fields\u0022/\u003E\u003Chr\u003E\u003Ch2 id=\u0022cc_emails\u0022\u003ECC Emails\u003C/h2\u003E\u003Cp\u003EEnter your email address in the CC Emails field to receive a copy of every automated player email sent by the tournament. This is useful if you want a running record of all registrations, payments, and changes without logging into PT to check.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022379\u0022 data-height=\u0022294\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/8dc2885924b721bc0f3695d9413b2ce7.png?v=-993577276\u0022 style=\u0022max-width: 379px;\u0022 alt=\u0022CC emails field\u0022/\u003E\u003Chr\u003E\u003Ch2 id=\u0022google_and_facebook_tracking\u0022\u003EGoogle and Facebook Tracking\u003C/h2\u003E\u003Cp\u003EIf you use Google Analytics or Facebook Pixel to track traffic to your tournament registration page, enter your tracking IDs in this section. Refer to Google or Facebook for setup instructions for each platform.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022518\u0022 data-height=\u0022340\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/a6cf293256388bfea7e8a40ec2946c94.png?v=-996376900\u0022 style=\u0022max-width: 518px;\u0022 alt=\u0022Google and Facebook tracking ID fields\u0022/\u003E\u003Chr\u003E\u003Ch2 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h2\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I text all tournament players at once?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ENo. You cannot send a single text to all tournament players at once. Player texts are sent by bracket group or individually through the Court Desk or Live Console features. If you need to reach all players simultaneously, use PT\u0027s email messaging tools instead.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat does the billing email recipient need to pay the invoice?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EThe billing email recipient must have a Pickleball.com player account and be listed as a manager on your tournament. If the invoice is going to someone other than yourself, make sure they\u0027re added as a manager first. See How to Add a Manager to Your Tournament.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow do I get copies of all player registration emails?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EEnter their email in the CC Emails field in Basic Info. They\u0027ll receive a copy of every automated player email including registration confirmations, payment receipts, and change notifications.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Chr\u003E\u003Ch2 id=\u0022related_resources\u0022\u003ERelated Resources\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u0027#\u0027\u003EHow to Configure Basic Tournament Info in PT\u003C/a\u003E \u2014 title, visibility, timezone, privacy settings\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0027#\u0027\u003EHow to Configure Tournament Registration Settings in PT\u003C/a\u003E \u2014 registration dates, age limits, event caps\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0027#\u0027\u003EHow to Add a Manager to Your Tournament\u003C/a\u003E \u2014 adding staff who can pay the billing invoice\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0027#\u0027\u003EHow to Use the Messages Tab to Email Players\u003C/a\u003E \u2014 sending manual messages to registered players\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Cp\u003ENeed help with communication settings? Contact our support team at \u003Ca href=\u0027mailto:support@pickleball.com\u0027\u003Esupport@pickleball.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I text all tournament players at once?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022No. You cannot send a single text to all tournament players at once. Player texts are sent by bracket group or individually through the Court Desk or Live Console features. If you need to reach all players simultaneously, use PT\u0027s email messaging tools instead.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What does the billing email recipient need to pay the invoice?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022The billing email recipient must have a Pickleball.com player account and be listed as a manager on your tournament. If the invoice is going to someone other than yourself, make sure they\u0027re added as a manager first. See How to Add a Manager to Your Tournament.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How do I get copies of all player registration emails?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Enter their email in the CC Emails field in Basic Info. They\u0027ll receive a copy of every automated player email including registration confirmations, payment receipts, and change notifications.\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","author":{},"featured_image_updating":false,"meta_description":"Configure your Pickleball Tournament communications: player texts, emails, contact routing, billing, and tracking for smooth event management.","keywords":"tournament communication;player text messaging;email notifications;waiting list service;contact info;billing emails;contact form emails;CC emails;Google Analytics;Facebook Pixel","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":4,"total_views":30,"date_published":"2025-06-15T00:00:00","date_updated":"2026-06-15T20:23:37.887","date_created":"2026-05-05T19:59:59.113"}}}