{"Status":true,"Message":"","Response":{"post":{"postuid":"429fe218-eca6-424e-a9e8-970ae9b75eef","tenantuid":"45a0010e-ec76-43e9-9914-4376bfa80903","projectuid":"4025e8c9-71ea-4557-850d-662c78598919","title":"How to Send a Message to Club Members","slug":"article/how-to-send-a-message-to-club-members","html":"\u003Cp\u003ETo send a message to your Club members in \u003Ca href=\u0022https://www.pickleballclubs.com\u0022\u003EPickleball Clubs (PC)\u003C/a\u003E, go to \u003Cb\u003EManage\u003C/b\u003E \u2192 \u003Cb\u003EMessages\u003C/b\u003E \u2192 \u003Cb\u003ECreate Message\u003C/b\u003E, choose email, text, or both, pick a recipient segment, and compose your content before sending or scheduling it. This guide walks through building a segment, composing your message, and reviewing it before it goes out.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022before_you_begin\u0022\u003EBefore You Begin\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003EYou must be signed in as a \u003Cb\u003EClub manager\u003C/b\u003E for the Club you want to message.\u003C/li\u003E\u003Cli\u003EYour members\u0027 contact info (email address, mobile number) must be up to date on their profiles for the message to reach them.\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Ch2 id=\u0022how_to_get_to_the_messages_screen\u0022\u003EHow to get to the Messages screen\u003C/h2\u003E\u003Col\u003E\u003Cli\u003ELog into your Club account on Pickleball.com.\u003C/li\u003E\u003Cli\u003EClick \u003Cb\u003EManage\u003C/b\u003E in the upper right corner.\u003C/li\u003E\u003Cli\u003EIn the left-hand menu, click \u003Cb\u003EMessages\u003C/b\u003E.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EThe Messages overview shows all campaigns organized into tabs (\u003Cb\u003EActive\u003C/b\u003E, \u003Cb\u003ECompleted\u003C/b\u003E, \u003Cb\u003EArchive\u003C/b\u003E, \u003Cb\u003ECanceled\u003C/b\u003E) with columns for send date, title, notification type, queue count, sent count, read count, click count, and errors. From here you can create a new message or manage any existing campaign.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003E\u003Cb\u003EComing soon: DailyStory integration.\u003C/b\u003E Pickleball uses DailyStory as its own full-suite digital marketing platform, and Club managers will soon be able to connect their DailyStory account for pre-designed email templates and automation. In the meantime, contact \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E for more information about DailyStory for your Club.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022create_a_new_message\u0022\u003ECreate a new message\u003C/h2\u003E\u003Cp\u003EFrom the Messages overview, click \u003Cb\u003ECreate Message\u003C/b\u003E. You\u0027ll be prompted to configure the basics of your campaign first, then move on to composing the content.\u003C/p\u003E\u003Ch3 id=\u0022step_1_basic_message_info\u0022\u003EStep 1: Basic message info\u003C/h3\u003E\u003Col\u003E\u003Cli\u003EEnter a \u003Cb\u003Etitle\u003C/b\u003E for your campaign. This is for your own reference \u2014 recipients don\u0027t see it.\u003C/li\u003E\u003Cli\u003EChoose whether to send by \u003Cb\u003Eemail\u003C/b\u003E, \u003Cb\u003Etext\u003C/b\u003E, or \u003Cb\u003Eboth\u003C/b\u003E.\u003C/li\u003E\u003Cli\u003EPick a recipient segment: use a \u003Cb\u003Epre-defined segment\u003C/b\u003E or toggle on \u003Cb\u003Ebuild your own\u003C/b\u003E to filter by specific criteria.\u003C/li\u003E\u003C/ol\u003E\u003Ch3 id=\u0022predefined_segments\u0022\u003EPre-defined segments\u003C/h3\u003E\u003Cp\u003EPre-defined segments give you quick access to the most common audiences without building filters from scratch. Currently available:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EActive members\u003C/b\u003E\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EInactive members\u003C/b\u003E\u003C/li\u003E\u003C/ul\u003E\u003Ch3 id=\u0022build_your_own_segment\u0022\u003EBuild your own segment\u003C/h3\u003E\u003Cp\u003EToggle \u003Cb\u003Ebuild your own\u003C/b\u003E to filter your recipient list by any combination of the following:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EGender\u003C/li\u003E\u003Cli\u003EAge\u003C/li\u003E\u003Cli\u003EDUPR ratings\u003C/li\u003E\u003Cli\u003EActive or inactive membership status\u003C/li\u003E\u003Cli\u003EMembership plan type\u003C/li\u003E\u003Cli\u003EMembership expiration date\u003C/li\u003E\u003Cli\u003EBalance due (target members who owe outstanding fees)\u003C/li\u003E\u003C/ul\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EYou can save your message as a draft at any time. Drafts appear in the Messages overview under the Active tab and can be picked back up whenever you\u0027re ready.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EOnce you\u0027ve set the basics, click \u003Cb\u003ESave and Continue\u003C/b\u003E at the bottom to move to the content editor.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022manage_drafts_and_existing_messages\u0022\u003EManage drafts and existing messages\u003C/h2\u003E\u003Cp\u003EFrom the Messages overview, click the \u003Cb\u003Ethree-dot menu\u003C/b\u003E next to any message to access these actions:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EEdit\u003C/b\u003E \u2014 open the message and continue editing\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESend as is\u003C/b\u003E \u2014 send the message immediately with its current content\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ECancel\u003C/b\u003E \u2014 cancel a scheduled or pending message\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ECopy\u003C/b\u003E \u2014 duplicate the message as a starting point for a new campaign\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EDelete\u003C/b\u003E \u2014 remove the message permanently\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Ch2 id=\u0022compose_your_email\u0022\u003ECompose your email\u003C/h2\u003E\u003Cp\u003EAfter you save the basics and continue, the content editor opens with two tabs: \u003Cb\u003EEmail\u003C/b\u003E and \u003Cb\u003EText\u003C/b\u003E. Fill in each one you\u0027re using (based on the notification type you selected). Start with Email if it\u0027s enabled.\u003C/p\u003E\u003Col\u003E\u003Cli\u003EEnter a \u003Cb\u003ESubject\u003C/b\u003E line (max 50 characters).\u003C/li\u003E\u003Cli\u003EType your email body in the editor. Use the toolbar to format text, add links, add images, and more.\u003C/li\u003E\u003Cli\u003EUse the \u003Cb\u003Eexpand\u003C/b\u003E button in the toolbar to open a larger editing view, or the \u003Cb\u003Ethree-dot menu\u003C/b\u003E in the toolbar to reveal additional formatting options.\u003C/li\u003E\u003Cli\u003EAt the bottom, enter your \u003Cb\u003EReply to email\u003C/b\u003E address and \u003Cb\u003EFrom name\u003C/b\u003E. These control what recipients see when the email arrives.\u003C/li\u003E\u003Cli\u003EOptionally, enter your own email address in the \u003Cb\u003ETest email\u003C/b\u003E field and click \u003Cb\u003ESend Test\u003C/b\u003E to preview what recipients will get.\u003C/li\u003E\u003C/ol\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EEmail campaigns can include up to \u003Cb\u003E3 images\u003C/b\u003E. Add images through the editor toolbar.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022compose_your_text_message\u0022\u003ECompose your text message\u003C/h2\u003E\u003Cp\u003EClick the \u003Cb\u003EText\u003C/b\u003E tab to compose your SMS message.\u003C/p\u003E\u003Col\u003E\u003Cli\u003EEnter your message in the \u003Cb\u003EMessage\u003C/b\u003E field (max \u003Cb\u003E150 characters\u003C/b\u003E).\u003C/li\u003E\u003Cli\u003EBecause texts come from the Pickleball.com texting system rather than your own number, \u003Cb\u003Einclude your Club name\u003C/b\u003E in the message so recipients recognize who it\u0027s from.\u003C/li\u003E\u003Cli\u003ETo preview, enter a valid mobile number in the \u003Cb\u003ETest\u003C/b\u003E field and send a test text to yourself.\u003C/li\u003E\u003C/ol\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003E\u003Cb\u003EText message restrictions\u003C/b\u003E apply to all Club text campaigns:\u2022 No content related to CBD, alcohol, marijuana, or any other substance is permitted.\u2022 No advertising of any kind is permitted on this service.\u2022 All messages must relate to Club activity only.\u2022 Any violation may result in termination of your Club\u0027s messaging privileges.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022review_schedule_and_send\u0022\u003EReview, schedule, and send\u003C/h2\u003E\u003Col\u003E\u003Cli\u003EWhen both tabs are filled out, click \u003Cb\u003ESave and Continue\u003C/b\u003E at the bottom.\u003C/li\u003E\u003Cli\u003EA \u003Cb\u003EReview\u003C/b\u003E pop-up appears asking whether the message is ready to send.\u003C/li\u003E\u003Cli\u003ESelect \u003Cb\u003EYes\u003C/b\u003E to confirm the message is ready to send, then choose to send immediately or schedule it for a future date and time.\u003C/li\u003E\u003Cli\u003EClick \u003Cb\u003ESave \u0026amp; Send\u003C/b\u003E to queue the message.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EOnce sent, your message moves to the Completed tab in the Messages overview, where you can track its queue count, sent count, read count, and click count.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ERecommended\u003C/span\u003E\u003Cp\u003EAll queued campaigns are sent within \u003Cb\u003E15 minutes\u003C/b\u003E of the scheduled send time. Once a message has been sent, the send date appears next to the campaign in the Messages overview.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h2\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I send just an email without a text (or vice versa)?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes. When you set up the basics of a message, you choose \u003Cb\u003Eemail\u003C/b\u003E, \u003Cb\u003Etext\u003C/b\u003E, or \u003Cb\u003Eboth\u003C/b\u003E. If you only enable one, you only need to fill in that tab in the content editor.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat can I include in a text message?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EText messages must relate directly to Club activity. Content about CBD, alcohol, marijuana, or other substances is not permitted. No advertising of any kind is allowed. Violations can result in your Club\u0027s messaging privileges being terminated, so keep text content focused on events, schedules, court updates, and other Club-related communication.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat phone number will my members see for my texts?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ETexts come from the Pickleball.com texting system, not from your personal or Club phone number. Because of this, it\u0027s important to include your Club name in every message so recipients immediately recognize who it\u0027s from.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I schedule a message to send later?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes. On the Review pop-up, after confirming your message is ready to send, you can either send immediately or schedule the message for a future date and time. All scheduled messages queue within 15 minutes of the scheduled time.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I filter my recipient list by who owes a balance?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes. When you toggle \u003Cb\u003Ebuild your own segment\u003C/b\u003E, one of the filter options is \u003Cb\u003Ebalance due\u003C/b\u003E. This lets you target only the members who have outstanding fees on their account \u2014 useful for payment reminders.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I reuse a message from a past campaign?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes. From the Messages overview, click the three-dot menu next to any past message and select \u003Cb\u003ECopy\u003C/b\u003E. This duplicates the message as a starting point \u2014 you can adjust the audience segment, content, or send date before saving and sending.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I delete a member from my club?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ENo. Club managers can\u0027t permanently delete a member\u0027s record. Instead, mark the member Inactive to remove them from your active roster \u2014 you can still message the Inactive members segment separately from Active members.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhat is the DailyStory integration mentioned on the Messages screen?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EDailyStory is a full-suite digital marketing platform that Pickleball itself uses. A native DailyStory integration is coming soon to Clubs, which will unlock pre-designed email templates and automated messaging. Until the integration is live, contact \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E if you\u0027d like more information about using DailyStory with your Club.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I delete or recall a message after it\u0027s sent?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ENo. Once a message has been sent (or Send as is has been used from the three-dot menu), it can\u0027t be recalled or deleted from a member\u0027s inbox or phone. You can only Cancel a message while it\u0027s still scheduled or pending \u2014 before it goes out.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Chr\u003E\u003Ch2 id=\u0022related_resources\u0022\u003ERelated Resources\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000634751-how-to-create-a-club-on-pickleball.com\u0022\u003EHow to Create a Club on Pickleball.com\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000638164-league-setup---messages-to-players\u0022\u003EHow to Message Players in PL\u003C/a\u003E \u2014 League messaging (separate from Club messaging)\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000633574-how-to-use-the-messages-tab-to-email-players\u0022\u003EHow to Email Players Using the Messages Tab in PT\u003C/a\u003E \u2014 Tournament messaging (separate from Club messaging)\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Cp\u003EQuestions about messaging your Club members? Email \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I send just an email without a text (or vice versa)?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes. When you set up the basics of a message, you choose email , text , or both . If you only enable one, you only need to fill in that tab in the content editor.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What can I include in a text message?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Text messages must relate directly to Club activity. Content about CBD, alcohol, marijuana, or other substances is not permitted. No advertising of any kind is allowed. Violations can result in your Club\u0027s messaging privileges being terminated, so keep text content focused on events, schedules, court updates, and other Club-related communication.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What phone number will my members see for my texts?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Texts come from the Pickleball.com texting system, not from your personal or Club phone number. Because of this, it\u0027s important to include your Club name in every message so recipients immediately recognize who it\u0027s from.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I schedule a message to send later?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes. On the Review pop-up, after confirming your message is ready to send, you can either send immediately or schedule the message for a future date and time. All scheduled messages queue within 15 minutes of the scheduled time.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I filter my recipient list by who owes a balance?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes. When you toggle build your own segment , one of the filter options is balance due . This lets you target only the members who have outstanding fees on their account \u2014 useful for payment reminders.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I reuse a message from a past campaign?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes. From the Messages overview, click the three-dot menu next to any past message and select Copy . This duplicates the message as a starting point \u2014 you can adjust the audience segment, content, or send date before saving and sending.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I delete a member from my club?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022No. Club managers can\u0027t permanently delete a member\u0027s record. Instead, mark the member Inactive to remove them from your active roster \u2014 you can still message the Inactive members segment separately from Active members.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022What is the DailyStory integration mentioned on the Messages screen?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022DailyStory is a full-suite digital marketing platform that Pickleball itself uses. A native DailyStory integration is coming soon to Clubs, which will unlock pre-designed email templates and automated messaging. Until the integration is live, contact support@pickleball.com if you\u0027d like more information about using DailyStory with your Club.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I delete or recall a message after it\u0027s sent?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022No. Once a message has been sent (or Send as is has been used from the three-dot menu), it can\u0027t be recalled or deleted from a member\u0027s inbox or phone. You can only Cancel a message while it\u0027s still scheduled or pending \u2014 before it goes out.\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","authoruid":"6c77a55f-5956-43d0-8fab-ece7148056b1","author":{"authoruid":"6c77a55f-5956-43d0-8fab-ece7148056b1","name":"Jenna Timmer"},"featured_image_updating":false,"meta_description":"Learn how to email or text your Pickleball Club members \u2014 build a segment, compose your message, and schedule or send it.","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":0,"total_views":3,"date_published":"2026-07-28T13:55:00","date_updated":"2026-09-15T15:13:13.057","date_created":"2026-07-28T13:50:16.277"}}}