{"Status":true,"Message":"","Response":{"post":{"postuid":"72000638128","tenantuid":"45a0010e-ec76-43e9-9914-4376bfa80903","projectuid":"4025e8c9-71ea-4557-850d-662c78598919","title":"Managing League Player Balances in PL","slug":"72000638128-managing-league-players-balances","html":"\u003Cp\u003EThe \u003Ca href=\u0022https://pickleball.com/docs/en/72000649926-how-to-pay-for-my-team-league-fees-and-sign-a-waiver\u0022\u003ELeague Players\u003C/a\u003E tab is where you manage all player payments for your current session \u2014 checking outstanding balances, processing payments, applying discounts, issuing refunds, and emailing receipts.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022how_to_access_league_players\u0022\u003EHow to access League Players\u003C/h2\u003E\u003Col\u003E\u003Cli\u003EFrom the League Menu, click \u003Cb\u003ELeague Players\u003C/b\u003E.\u003C/li\u003E\u003Cli\u003EAll current session players are listed with their payment summary.\u003C/li\u003E\u003C/ol\u003E\u003Chr\u003E\u003Ch2 id=\u0022understanding_the_balance_columns\u0022\u003EUnderstanding the balance columns\u003C/h2\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EColumn\u003C/th\u003E\u003Cth\u003EWhat it shows\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003ESession #\u003C/td\u003E\u003Ctd\u003EThe session number the player is rostered in\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ESub\u003C/td\u003E\u003Ctd\u003ESubtotal \u2014 the total amount owed before discounts or payments\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ED\u003C/td\u003E\u003Ctd\u003EDiscount applied\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EP\u003C/td\u003E\u003Ctd\u003EPayment received\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ERR\u003C/td\u003E\u003Ctd\u003ERefund issued\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EB\u003C/td\u003E\u003Ctd\u003EBalance remaining\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Chr\u003E\u003Ch2 id=\u0022processing_payments_and_managing_balances\u0022\u003EProcessing payments and managing balances\u003C/h2\u003E\u003Cp\u003EClick a player\u0027s name to open their payment options:\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EOption\u003C/th\u003E\u003Cth\u003EWhat it does\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EMake a CC Payment\u003C/td\u003E\u003Ctd\u003ELeads to the player\u0027s receipt page. Click Make a Payment at the bottom to process a credit card charge.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ERecord a Payment\u003C/td\u003E\u003Ctd\u003ERecords a manual payment (cash, check, etc.). Does NOT transfer funds \u2014 for tracking only. Enter a positive amount.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ERecord a Discount\u003C/td\u003E\u003Ctd\u003EApplies a discount to a player with an outstanding balance. Choose an existing discount code or enter a custom amount with a memo.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EPayment History\u003C/td\u003E\u003Ctd\u003EShows all transactions for the player. Click the yellow Refund button on any transaction to initiate a refund.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EGive Stripe Refund\u003C/td\u003E\u003Ctd\u003EAvailable only if the player paid via Stripe. Click the yellow Refund button on the relevant transaction.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ERecord Refund\u003C/td\u003E\u003Ctd\u003ERecords a refund for tracking purposes only. Does NOT transfer funds or return money to the player. To actually refund, use Payment History or Give Stripe Refund.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ELeague Receipt\u003C/td\u003E\u003Ctd\u003EDisplays the player\u0027s full payment receipt. Print or email it directly from this screen.\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Chr\u003E\u003Ch2 id=\u0022why_stripe_might_say_the_funds_arent_available\u0022\u003EWhy Stripe might say the funds aren\u0027t available\u003C/h2\u003E\u003Cp\u003EIf a Give Stripe Refund fails or the available balance looks lower than expected, check the league\u0027s Stripe payout schedule before contacting support. If Stripe is set to Daily payouts, funds are transferred out to the bank automatically \u2014 in most cases, a balance shown in Stripe is actually marked as Future Payout, meaning it\u0027s already scheduled to be sent to the bank and is no longer available to refund, even though it still shows as a balance.\u003C/p\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EA balance shown in Stripe is not the same as funds available for refund. This is a setting on the league\u0027s Stripe account, not a limitation of Pickleball.com or PL. To avoid running into this, consider switching the Stripe payout schedule to weekly or manual, or keep a buffer on hand to cover expected refunds.\u003C/p\u003E\u003C/cite\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003E\u0022Record a Payment\u0022 and \u0022Record a Refund\u0022 are tracking tools only \u2014 they do not move any money. To actually charge or refund a player, use Make a CC Payment or Give Stripe Refund.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h2\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EThere\u0027s a balance in Stripe, but the refund failed \u2014 why?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EThis almost always means Stripe is set to Daily payouts, and the funds are already marked as Future Payout \u2014 already committed to the bank and no longer available to refund. Check the Stripe payout schedule; switching to weekly or manual payouts, or keeping a buffer on hand, can help avoid this in the future.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow do I apply a discount to a player who already registered?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EUse Record a Discount. This option only appears when the player has an outstanding balance. You can select an existing discount code from your league setup or enter a custom dollar amount.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow do I refund a player?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EGo to Payment History in the player\u0027s payment options and click the yellow Refund button on the transaction you want to refund. Give Stripe Refund is a shortcut to this for Stripe payments.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow do I email a receipt to a player?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EOpen the player\u0027s payment options, click League Receipt, and click Email Receipt. The receipt is sent to the email address on the player\u0027s Pickleball.com account.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Chr\u003E\u003Ch2 id=\u0022related_articles\u0022\u003ERelated Articles\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000638018-league-setup---checkout-options\u0022\u003EHow to Configure Checkout Options, Discounts, Sponsors, and Managers in PL\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/article/the-league-menu-in-pl\u0022\u003EThe League Menu in PL\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Cp\u003EQuestions about player balances or payments? Email \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022There\u0027s a balance in Stripe, but the refund failed \u2014 why?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022This almost always means Stripe is set to Daily payouts, and the funds are already marked as Future Payout \u2014 already committed to the bank and no longer available to refund. Check the Stripe payout schedule; switching to weekly or manual payouts, or keeping a buffer on hand, can help avoid this in the future.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How do I apply a discount to a player who already registered?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Use Record a Discount. This option only appears when the player has an outstanding balance. You can select an existing discount code from your league setup or enter a custom dollar amount.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How do I refund a player?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Go to Payment History in the player\u0027s payment options and click the yellow Refund button on the transaction you want to refund. Give Stripe Refund is a shortcut to this for Stripe payments.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How do I email a receipt to a player?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Open the player\u0027s payment options, click League Receipt, and click Email Receipt. The receipt is sent to the email address on the player\u0027s Pickleball.com account.\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","authoruid":"6c77a55f-5956-43d0-8fab-ece7148056b1","author":{"authoruid":"6c77a55f-5956-43d0-8fab-ece7148056b1","name":"Jenna Timmer"},"featured_image_updating":false,"meta_description":"Manage player payments in the League Players tab: track balances, process payments, apply discounts, issue refunds, and email receipts easily.","keywords":"League Players; player payments; outstanding balances; discounts; refunds; payment processing; payment history; credit card payment; manual payment; email receipts","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"total_views":65,"date_stale":"2027-07-31T00:00:00","date_published":"2026-01-03T21:47:00","date_updated":"2026-08-12T16:49:58.983","date_created":"2026-02-28T20:39:35.967"}}}