{"Status":true,"Message":"","Response":{"post":{"postuid":"72000647388","tenantuid":"45a0010e-ec76-43e9-9914-4376bfa80903","projectuid":"4025e8c9-71ea-4557-850d-662c78598919","title":"How to Refund a Player in PT","slug":"72000647388-how-to-refund-a-player-through-stripe","html":"\u003Cp\u003ETo refund a player in Pickleball Tournaments (PT), open the \u003Cb\u003EAttendees\u003C/b\u003E tab, click the \u003Cb\u003EMenu\u003C/b\u003E button next to the player, select \u003Cb\u003EGive Refund\u003C/b\u003E, enter the amount, and submit. PT processes the refund for you and records it on the player\u0027s registration \u2014 never refund a player directly from your Stripe dashboard. Watch the short video below or follow the steps for full detail.\u003C/p\u003E\u003Ciframe src=\u0022https://www.youtube.com/embed/K25AMyaNPW4\u0022 width=\u0022640\u0022 height=\u0022360\u0022 frameborder=\u00220\u0022 allowfullscreen=\u0022\u0022\u003E\u003C/iframe\u003E\u003Chr\u003E\u003Ch2 id=\u0022how_to_issue_a_refund\u0022\u003EHow to Issue a Refund\u003C/h2\u003E\u003Ch3 id=\u00221_open_the_attendees_tab\u0022\u003E1. Open the Attendees Tab\u003C/h3\u003E\u003Cp\u003EOnce logged into your tournament, head to the \u003Cb\u003EAttendees\u003C/b\u003E tab.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022593\u0022 data-height=\u0022332\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/adc3f58106467aeba23b41e45f4f7304.png?v=2017683472\u0022 style=\u0022max-width: 593px;\u0022 alt=\u0022Attendees tab selected in the tournament menu\u0022/\u003E\u003Ch3 id=\u00222_find_the_player\u0022\u003E2. Find the Player\u003C/h3\u003E\u003Cp\u003EScroll or search to locate the player you want to refund. To see all players currently listed as being owed funds, run a search filtered to that status.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022926\u0022 data-height=\u0022200\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/fd59d73ec6fbc6615900c593275911d8.png?v=2020915330\u0022 style=\u0022\u0022 alt=\u0022Attendees search filtered to players who are owed funds\u0022/\u003E\u003Ch3 id=\u00223_open_the_give_refund_option\u0022\u003E3. Open the Give Refund Option\u003C/h3\u003E\u003Cp\u003EClick the \u003Cb\u003EMenu\u003C/b\u003E button to the left of the player\u0027s name and select \u003Cb\u003EGive Refund\u003C/b\u003E from the list.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022466\u0022 data-height=\u0022256\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/e960098f4868b0f167a225a6f1bba8f8.png?v=2015186635\u0022 style=\u0022max-width: 466px;\u0022 alt=\u0022Give Refund option in the player\u0027s menu\u0022/\u003E\u003Ch3 id=\u00224_click_the_refund_button\u0022\u003E4. Click the Refund Button\u003C/h3\u003E\u003Cp\u003EScroll to the right using the slider bar at the bottom of the page, then click the \u003Cb\u003ERefund\u003C/b\u003E button to open the refund box. You do not need to open Stripe.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022599\u0022 data-height=\u0022265\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/b081bd265964d5ed90bdab61474d801c.png?v=2014205457\u0022 style=\u0022max-width: 599px;\u0022 alt=\u0022Refund button at the right side of the registration row\u0022/\u003E\u003Ch3 id=\u00225_enter_the_refund_amount\u0022\u003E5. Enter the Refund Amount\u003C/h3\u003E\u003Cp\u003EThe box that appears lets you refund up to 100% of what the player paid, including the service fee and processing fee. Enter the amount and a memo, if you\u0027d like one.\u003C/p\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022505\u0022 data-height=\u0022243\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/009f2706c916831454f515fd98a2c85c.png?v=2013494055\u0022 style=\u0022max-width: 505px;\u0022 alt=\u0022Refund amount entry box\u0022/\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003ERefunds come out of your tournament\u0027s Stripe balance. You can refund the player the full amount, but Pickleball keeps its application fee (the service fee and merchant fee), so you still owe the service fee for that player even if they withdraw. The refund box labels the processing fee and service fee \u0022non refundable.\u0022 That means you keep owing them, not that you can\u0027t refund that part to the player. Decide in advance how you want to handle fees in your refund policy so players know what to expect.\u003C/p\u003E\u003C/cite\u003E\u003Ch3 id=\u00226_submit_the_refund\u0022\u003E6. Submit the Refund\u003C/h3\u003E\u003Cp\u003EClick \u003Cb\u003EGive Refund\u003C/b\u003E. PT processes the refund for you and records it on the player\u0027s registration. If your Stripe balance doesn\u0027t have enough available to cover it, nothing is refunded and you\u0027ll see the options in the next section.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022when_your_stripe_balance_is_too_low\u0022\u003EWhen Your Stripe Balance Is Too Low\u003C/h2\u003E\u003Cp\u003EStripe only allows a refund if your tournament\u0027s available balance covers it. Funds that are still pending don\u0027t count. If your balance is too low, nothing is refunded and the refund box reopens with a red message saying your Stripe account doesn\u0027t have enough available balance, plus a checkbox that lets you refund Pickleball\u0027s application fee along with the player\u0027s refund. Refunding the fee means your balance needs to cover less.\u003C/p\u003E\u003Col\u003E\u003Cli\u003ERead the red message. It shows the fee amount that will be billed to your tournament, how much you currently have available in Stripe, and the minimum you need available for this refund.\u003C/li\u003E\u003Cli\u003ECheck the box that reads \u003Cb\u003ERefund our application fee of $X and bill it to the tournament\u0027s Pickleball Brackets invoice\u003C/b\u003E. You must check it to continue.\u003C/li\u003E\u003Cli\u003EClick \u003Cb\u003EGive Refund\u003C/b\u003E, then click \u003Cb\u003ERefund and bill tournament\u003C/b\u003E to confirm. Click \u003Cb\u003ECancel\u003C/b\u003E to leave everything as it was.\u003C/li\u003E\u003C/ol\u003E\u003Cp\u003EStripe refunds the player and also refunds Pickleball\u0027s application fee. The fee Stripe actually refunded is added to your tournament\u0027s invoice as a \u003Cb\u003ERefunded Fees\u003C/b\u003E line, split into service fee and merchant fee. Payments made in a currency other than USD are billed in USD at the original payment\u0027s exchange rate.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ENote\u003C/span\u003E\u003Cp\u003ERefunding the fee doesn\u0027t get you the service fee back. Either way, your tournament pays it. The checkbox only changes where: out of your Stripe balance now, or on your tournament invoice later.\u003C/p\u003E\u003C/cite\u003E\u003Cp\u003EIf the red message says your balance still isn\u0027t enough even with the fee refunded, the refund was not processed. Add funds to your tournament\u0027s Stripe account and try again, or email \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E.\u003C/p\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EBilled refunds add to what your tournament owes Pickleball. If adding the fee to your invoice would put your balance over its limit, you\u0027ll see a message that the refund can\u0027t be completed there and nothing is refunded. Email support@pickleball.com and our team will help. Large events that haven\u0027t locked yet may hit the limit sooner, because the service fee billed at lock counts toward it.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022what_gets_billed_to_your_tournament\u0022\u003EWhat Gets Billed to Your Tournament\u003C/h2\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EWhat happened\u003C/th\u003E\u003Cth\u003EWhat\u0027s billed to your tournament\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EA normal refund from your Stripe balance\u003C/td\u003E\u003Ctd\u003ENothing. Pickleball keeps its application fee.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EYour balance was too low and you refunded Pickleball\u0027s application fee\u003C/td\u003E\u003Ctd\u003EThe fee Stripe refunded, as a \u003Cb\u003ERefunded Fees\u003C/b\u003E line on your invoice.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EYour balance still couldn\u0027t cover the refund and Pickleball paid it for you\u003C/td\u003E\u003Ctd\u003EThe full refund amount, as a \u003Cb\u003ERefund paid by Pickleball\u003C/b\u003E line on your invoice.\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Cp\u003ELines of the same kind are combined on your invoice, with the amount shown as Varies and a breakdown underneath that lists the date and player for each one. You pay them along with the rest of your invoice. Billing applies to refunds made on or after October 13, 2026 (UTC). Earlier refunds are recorded in Payment History but aren\u0027t billed.\u003C/p\u003E\u003Cp\u003ERegistrations paid through the older checkout, and tournaments that use Pickleball as the merchant, are never billed for refunds. On an older payment, the note in the refund box says the tournament already paid the processing fees and nothing is billed back.\u003C/p\u003E\u003Ch2 id=\u0022why_a_refund_might_be_denied_for_insufficient_funds\u0022\u003EWhy a Refund Might Be Denied for Insufficient Funds\u003C/h2\u003E\u003Cp\u003EIf a refund fails or your available balance looks lower than expected, check your Stripe payout schedule before contacting support. If your Stripe account is set to Daily payouts, funds are transferred out to your bank automatically \u2014 in most cases, the balance you see in Stripe is actually marked as Future Payout, meaning it\u0027s already scheduled to be sent to your bank and is no longer available to refund, even though it still shows as a balance.\u003C/p\u003E\u003Cp\u003EThere\u0027s a second, separate reason a refund can fail for insufficient funds: our platform used to float a connected account\u0027s balance while incoming registration funds were still pending or in transit, covering refunds until those funds settled. That floating no longer happens. So even if your payout schedule isn\u0027t the issue, a refund can still be denied if funds from a recent registration haven\u0027t fully settled yet. If this happens, wait for those funds to clear before retrying, or contact support@pickleball.com for help.\u003C/p\u003E\u003Cp\u003EFor more detail, see Stripe\u0027s own guides on \u003Ca href=\u0022https://docs.stripe.com/get-started/account/add-funds\u0022\u003Eadding funds to your Stripe balance\u003C/a\u003E and \u003Ca href=\u0022https://docs.stripe.com/connect/payouts-connected-accounts\u0022\u003Ehow payouts to connected accounts work\u003C/a\u003E. Your Stripe Dashboard is only where you manage payout settings, not where you issue refunds. To change your payout schedule, go to \u003Cb\u003ESettings \u0026gt; Business settings \u0026gt; Bank accounts and currencies \u0026gt; Payout schedule\u003C/b\u003E in your Stripe Dashboard, where you can choose daily, weekly, monthly, or manual payouts. Switching to manual turns off automatic payouts entirely \u2014 you\u0027ll then initiate payouts yourself from the Dashboard\u0027s Payouts section or via the API.\u003C/p\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EA balance shown in your Stripe dashboard is not the same as funds available for refund. This is a setting on your Stripe account, not a limitation of Pickleball.com or PT. To avoid running into this, consider switching your Stripe payout schedule to weekly or manual, or keep a buffer in your account to cover expected refunds.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022never_refund_a_player_directly_through_stripe\u0022\u003ENever Refund a Player Directly Through Stripe\u003C/h2\u003E\u003Cp\u003EAlways issue refunds using the Give Refund steps above, from your tournament\u0027s Attendees tab \u2014 never from your Stripe dashboard directly. Because of how Pickleball.com\u0027s checkout processes payments, a refund issued directly in Stripe does not reach the player. The funds return to Pickleball.com instead of the customer\u0027s card, and our team then has to manually forward them to the player, which adds delay.\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ENote\u003C/span\u003E\u003Cp\u003EIf you ever start a refund from your connected Stripe dashboard, Stripe itself shows this warning: \u0022This will return the funds you received for this payment to your platform account, but not to the customer. If you are intending to refund a customer, initialize a refund on the original payment from the platform account\u0027s dashboard instead.\u0022 If you see this message, cancel out of Stripe and use the Give Refund steps above instead \u2014 that\u0027s the \u0022platform account\u0027s dashboard\u0022 the warning is pointing you to.\u003C/p\u003E\u003C/cite\u003E\u003Ccite class=\u0022warning\u0022\u003E\u003Cspan class=\u0022title\u0022\u003EWarning\u003C/span\u003E\u003Cp\u003EIf you\u0027ve already issued a refund directly through Stripe, don\u0027t try to fix it yourself. Email support@pickleball.com right away with the player\u0027s name and transaction details so our team can get the funds forwarded to them.\u003C/p\u003E\u003C/cite\u003E\u003Ch2 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h2\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EI have a balance in Stripe, but my refund failed \u2014 why?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EThis can happen for two reasons. Most often, your Stripe account is set to Daily payouts, and the funds are already marked as Future Payout \u2014 already committed to your bank and no longer available to refund. Switching to weekly or manual payouts, or keeping a buffer on hand, can help you avoid this. It can also happen if funds from a recent registration are still pending or in transit and haven\u0027t fully settled yet \u2014 our platform no longer floats that gap the way it used to, so the refund gets denied until those funds clear.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWill the player be notified when I issue a refund?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EStripe sends the refund directly to the card the player used at registration. Some banks email or push-notify the cardholder when a refund posts; others only show it on the next statement. It\u0027s a good practice to send the player a quick note (email or text from the Attendees screen) letting them know the refund was issued and roughly when to expect it.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow long does it take for the refund to appear on the player\u0027s card?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EStripe typically processes refunds in 5-10 business days, depending on the player\u0027s bank or card issuer. Refunds can occasionally take longer for international cards. If a player asks about a refund that\u0027s been pending for more than 10 business days, ask them to check with their bank first \u2014 the refund is almost always on the bank\u0027s side at that point.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I issue a partial refund?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes. The refund amount field accepts any value up to the original registration total. This is useful if you\u0027re refunding for a withdrawn event but keeping the player in others, or if your refund policy returns a percentage rather than the full amount. If you refund Pickleball\u0027s application fee on a partial refund, Stripe returns a share of the fee in proportion to the refund, and the refund that completes the payment returns whatever fee is left. You\u0027re only billed for the fee Stripe actually refunded.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EDo I still owe the service fee if I refund a player?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes. You can refund a player up to 100% of what they paid, including the service fee, but Pickleball keeps its application fee on every registration. Your tournament owes the service fee for that player even if they withdraw. A refund comes out of your Stripe balance, so make sure your refund policy is clear with players up front.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003ECan I refund a player after the tournament has ended?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYes, refunds can be issued after the tournament ends as long as the original Stripe charge is still within Stripe\u0027s refund window (typically 180 days from the original transaction). If you\u0027re past that window, contact \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E and we\u0027ll help you work out an alternative.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EI accidentally refunded a player directly through Stripe \u2014 what do I do?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EEmail support@pickleball.com with the player\u0027s name and transaction details, and our team will get the funds forwarded to them. Going forward, always use the Give Refund option on the Attendees tab so refunds reach players automatically.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhy was my tournament billed after a refund?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYour Stripe balance was too low, so either you chose to refund Pickleball\u0027s application fee along with the refund, or Pickleball paid the refund for you. Look for a Refunded Fees or Refund paid by Pickleball line on your tournament invoice. The breakdown shows the player and date. Email support@pickleball.com if a line doesn\u0027t match a refund you made.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EA refund timed out or says it\u0027s pending. Should I try again?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003ECheck the player\u0027s Payment History first. If you see a message that PT couldn\u0027t confirm with Stripe whether the refund went through, trying again is safe: PT checks Stripe first and records a refund it finds instead of refunding twice. If a refund is marked PENDING, don\u0027t refund again. It appears in Payment History when Stripe confirms it. Two refund rows in Payment History mean two separate refunds were made, and refunds can\u0027t be reversed.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Chr\u003E\u003Ch2 id=\u0022related_resources\u0022\u003ERelated Resources\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000630284-how-to-move-a-player-to-the-waitlist\u0022\u003EHow to Manage Players During Registration in PT\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/article/how-to-send-a-text-or-email-to-a-specific-tournament-player\u0022\u003EHow to Send a Text or Email to a Specific Tournament Player\u003C/a\u003E\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000649909-how-to-manually-add-a-player-to-your-tournament\u0022\u003EHow to Manually Add a Player to Your Tournament in PT\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Cp\u003ENeed more help? Email us at \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022I have a balance in Stripe, but my refund failed \u2014 why?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022This can happen for two reasons. Most often, your Stripe account is set to Daily payouts, and the funds are already marked as Future Payout \u2014 already committed to your bank and no longer available to refund. Switching to weekly or manual payouts, or keeping a buffer on hand, can help you avoid this. It can also happen if funds from a recent registration are still pending or in transit and haven\u0027t fully settled yet \u2014 our platform no longer floats that gap the way it used to, so the refund gets denied until those funds clear.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Will the player be notified when I issue a refund?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Stripe sends the refund directly to the card the player used at registration. Some banks email or push-notify the cardholder when a refund posts; others only show it on the next statement. It\u0027s a good practice to send the player a quick note (email or text from the Attendees screen) letting them know the refund was issued and roughly when to expect it.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How long does it take for the refund to appear on the player\u0027s card?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Stripe typically processes refunds in 5-10 business days, depending on the player\u0027s bank or card issuer. Refunds can occasionally take longer for international cards. If a player asks about a refund that\u0027s been pending for more than 10 business days, ask them to check with their bank first \u2014 the refund is almost always on the bank\u0027s side at that point.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I issue a partial refund?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes. The refund amount field accepts any value up to the original registration total. This is useful if you\u0027re refunding for a withdrawn event but keeping the player in others, or if your refund policy returns a percentage rather than the full amount. If you refund Pickleball\u0027s application fee on a partial refund, Stripe returns a share of the fee in proportion to the refund, and the refund that completes the payment returns whatever fee is left. You\u0027re only billed for the fee Stripe actually refunded.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Do I still owe the service fee if I refund a player?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes. You can refund a player up to 100% of what they paid, including the service fee, but Pickleball keeps its application fee on every registration. Your tournament owes the service fee for that player even if they withdraw. A refund comes out of your Stripe balance, so make sure your refund policy is clear with players up front.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Can I refund a player after the tournament has ended?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Yes, refunds can be issued after the tournament ends as long as the original Stripe charge is still within Stripe\u0027s refund window (typically 180 days from the original transaction). If you\u0027re past that window, contact support@pickleball.com and we\u0027ll help you work out an alternative.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022I accidentally refunded a player directly through Stripe \u2014 what do I do?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Email support@pickleball.com with the player\u0027s name and transaction details, and our team will get the funds forwarded to them. Going forward, always use the Give Refund option on the Attendees tab so refunds reach players automatically.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Why was my tournament billed after a refund?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Your Stripe balance was too low, so either you chose to refund Pickleball\u0027s application fee along with the refund, or Pickleball paid the refund for you. Look for a Refunded Fees or Refund paid by Pickleball line on your tournament invoice. The breakdown shows the player and date. Email support@pickleball.com if a line doesn\u0027t match a refund you made.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022A refund timed out or says it\u0027s pending. Should I try again?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Check the player\u0027s Payment History first. If you see a message that PT couldn\u0027t confirm with Stripe whether the refund went through, trying again is safe: PT checks Stripe first and records a refund it finds instead of refunding twice. If a refund is marked PENDING, don\u0027t refund again. It appears in Payment History when Stripe confirms it. Two refund rows in Payment History mean two separate refunds were made, and refunds can\u0027t be reversed.\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","authoruid":"42b786ed-5ff2-467c-9593-d828908ee6d2","author":{"authoruid":"42b786ed-5ff2-467c-9593-d828908ee6d2","name":"Christy Cook","url":"https://www.linkedin.com/in/christy-cook-texas/","photo_url":"https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/4fd2cf59-047a-4a00-8a6d-2d9c6c9f91fe.jpg?v=1114665229","linkedin_url":"https://www.linkedin.com/in/christy-cook-texas/"},"featured_image_updating":false,"meta_description":"Issue and manage refunds for Pickleball Tournaments easily via Stripe. Follow our step-by-step guide, FAQs, and policies for smooth refund processing.","keywords":"refund; Stripe; Attendees tab; service fee; partial refund; refund policy; player notification; refund processing time; refund window; tournament registration","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":5,"total_views":473,"date_stale":"2027-09-30T00:00:00","date_published":"2025-12-15T08:32:00","date_updated":"2026-10-16T13:51:10.223","date_created":"2026-02-28T20:38:51.037"}}}