{"Status":true,"Message":"","Response":{"post":{"postuid":"72000649071","tenantuid":"45a0010e-ec76-43e9-9914-4376bfa80903","projectuid":"4025e8c9-71ea-4557-850d-662c78598919","title":"Understanding Your Tournament Dashboard in PT","slug":"72000649071-tournament-dashboard---what-each-option-means","html":"\u003Cp\u003EThe Tournament Dashboard is your financial and operational control center in Pickleball Tournaments (PT). It shows you a real-time breakdown of income, discounts, \u003Ca href=\u0022/article/how-club-billing-works-on-pickleballcom\u0022\u003Eplatform fees\u003C/a\u003E, and outstanding balances for your tournament. This guide explains what every section and line item means.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022accessing_the_dashboard\u0022\u003EAccessing the Dashboard\u003C/h2\u003E\u003Cp\u003EFrom Pickleballtournaments.com, navigate to your tournament via \u003Cb\u003EMy Tournaments \u2192 Managing\u003C/b\u003E, click your tournament, then click \u003Cb\u003EManage Tournament\u003C/b\u003E. The Tournament Dashboard is accessible from the management navigation.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022dashboard_sections\u0022\u003EDashboard Sections\u003C/h2\u003E\u003Ch3 id=\u0022purchase_insurance\u0022\u003EPurchase Insurance\u003C/h3\u003E\u003Cp\u003EPickleball.com has partnered with LIO Insurance to provide affordable liability coverage for tournaments. Many city court locations and clubs require tournament organizers to carry their own insurance in case a player is injured. From this tab you can view policy options, coverage details, pricing, and purchase a policy directly.\u003C/p\u003E\u003Ch3 id=\u0022setup_fee__view_receipt__balance_due\u0022\u003ESetup Fee / View Receipt / Balance Due\u003C/h3\u003E\u003Cp\u003EWhen you first create your tournament, you\u0027ll use the Dashboard to pay the initial setup fee. Once paid, this button becomes \u003Cb\u003EView Receipt\u003C/b\u003E, which shows a full payment history for the tournament from creation through completion. After the tournament locks, if any service fees remain outstanding, the button changes to a red \u003Cb\u003EBalance Due\u003C/b\u003E.\u003C/p\u003E\u003Ch3 id=\u0022grow_my_tournament\u0022\u003EGrow My Tournament\u003C/h3\u003E\u003Cp\u003ESelecting the \uD83D\uDE80 \u003Cb\u003EGrow My Tournament\u003C/b\u003E button opens \u003Ca href=\u0022https://pickleball.com/docs/en/article/how-to-grow-tournament-registrations-with-the-tournament-growth-hub\u0022\u003EHow to Grow Tournament Registrations with the Tournament Growth Hub\u003C/a\u003E, which walks you through requesting an email campaign and homepage ad targeting nearby players, adding Featured Tournament placement on PickleballTournaments.com, and enrolling in PT Perks for free partner gear and discounted rates on balls, paddles, goodie bags, and other tournament supplies. There\u0027s no cost to submit \u2014 campaigns are billed only as a share of the revenue they generate.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022income_section\u0022\u003EIncome Section\u003C/h2\u003E\u003Cp\u003EThe Income section provides a real-time breakdown of all money flowing into your tournament.\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003ELine item\u003C/th\u003E\u003Cth\u003EWhat it means\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EStripe \u2014 Payments\u003C/td\u003E\u003Ctd\u003ETotal amount received from players via Stripe for your tournament\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EStripe \u2014 Refunds\u003C/td\u003E\u003Ctd\u003ETotal amount you have refunded to players through PT\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EStripe \u2014 Reversals\u003C/td\u003E\u003Ctd\u003EAmount Stripe has reversed due to a player dispute or direct request to Stripe\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EStripe \u2014 Fees\u003C/td\u003E\u003Ctd\u003ETotal processing fees charged by Stripe (typically 3\u20134% of payments)\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EManual \u2014 Payments\u003C/td\u003E\u003Ctd\u003EPayments you have manually recorded for players who paid by check, cash, or another method\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EManual \u2014 Refunds\u003C/td\u003E\u003Ctd\u003ERefunds you have manually recorded for players who received a non-Stripe refund\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ETotals\u003C/td\u003E\u003Ctd\u003EColumn totals for each line\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ETotal Income\u003C/td\u003E\u003Ctd\u003ESum of all recorded income across all payment methods\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ENote\u003C/span\u003E\u003Cp\u003ETotal Income includes the service fees collected through Stripe that are paid to Pickleball Tournaments. It is gross income, not net. Subtract the Platform Fees (shown below) to determine your net revenue.\u003C/p\u003E\u003C/cite\u003E\u003Cimg class=\u0022lazy-load\u0022 data-width=\u0022733\u0022 data-height=\u0022465\u0022 data-src=\u0022https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/cfff9ee8-770e-4f85-b462-525259505b9b.png?v=-1012507128\u0022 style=\u0022max-width: 733px;\u0022 alt=\u0022\u0022/\u003E\u003Chr\u003E\u003Ch2 id=\u0022discounts_section\u0022\u003EDiscounts Section\u003C/h2\u003E\u003Cp\u003EThis section tracks all discount types applied to player registrations.\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EDiscount type\u003C/th\u003E\u003Cth\u003EWhat it means\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003EManual\u003C/td\u003E\u003Ctd\u003EDiscounts applied by the tournament owner after registration via the \u0027Record Refund\u0027 option in the Attendees section\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EMember\u003C/td\u003E\u003Ctd\u003EDiscounts applied to Club members as configured in your Registration setup\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ESenior\u003C/td\u003E\u003Ctd\u003EDiscounts for players in events with Bracket Level \u0027Senior Amateur\u0027 (must be listed as 50\u002B age format)\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EJunior\u003C/td\u003E\u003Ctd\u003EDiscounts for players in events listed as Bracket Level \u0027Junior\u0027 (player must only be in Junior events)\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ECollegiate\u003C/td\u003E\u003Ctd\u003EDiscounts for players in Collegiate bracket level events (player must only be in Collegiate events)\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ETotal\u003C/td\u003E\u003Ctd\u003ESum of all discounts applied\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Chr\u003E\u003Ch2 id=\u0022money_owed_to_tournament\u0022\u003EMoney Owed to Tournament\u003C/h2\u003E\u003Cp\u003EThis section shows amounts players owe but have not yet paid. Common reasons include:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAn active Pay Onsite or Pay Later checkout option is enabled\u003C/li\u003E\u003Cli\u003EA player paid for one event but a partner later added them to a second event\u003C/li\u003E\u003Cli\u003EA tournament director manually added a player and selected \u0027Pay Later\u0027\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EThe updated \u003Cb\u003ETotal Income\u003C/b\u003E line at the bottom of this section carries forward the adjusted total after accounting for discounts and unpaid balances.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022platform_fees_section\u0022\u003EPlatform Fees Section\u003C/h2\u003E\u003Cp\u003EThis section tracks all fees owed to Pickleball Tournaments for platform use.\u003C/p\u003E\u003Ctable border=\u00221\u0022 style=\u0022border-collapse: collapse; width: 100%;\u0022\u003E\u003Cthead\u003E\u003Ctr\u003E\u003Cth\u003EFee\u003C/th\u003E\u003Cth\u003EWhat it means\u003C/th\u003E\u003C/tr\u003E\u003C/thead\u003E\u003Ctr\u003E\u003Ctd\u003ESetup Fee\u003C/td\u003E\u003Ctd\u003EThe one-time fee paid by the tournament owner to complete initial tournament setup\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EService Fees\u003C/td\u003E\u003Ctd\u003EPer-player fees charged at registration: $5 per event, up to $10 maximum per player. Non-refundable \u2014 if a player withdraws, the service fee is still owed. Players on the waitlist are not charged until moved to a main draw event.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EPlayer Text Fees\u003C/td\u003E\u003Ctd\u003EOptional per-player fee for SMS court notifications: $0.25/player for US, Canada, and Mexico (rates vary by country). This fee is paid by the tournament owner, not players, after the tournament completes.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ESubtotal\u003C/td\u003E\u003Ctd\u003ETotal of the three fees above\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EPaid\u003C/td\u003E\u003Ctd\u003EAmount already paid to PT \u2014 includes the setup fee and service fees collected via Stripe. Note: if a player paid manually or was marked as paid without a Stripe transaction, the service fee is still owed.\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003EBalance\u003C/td\u003E\u003Ctd\u003ERemaining fees still due to PT. Player text fees are always included here. Manually recorded, discounted, or unpaid service fees also appear here.\u003C/td\u003E\u003C/tr\u003E\u003C/table\u003E\u003Ch3 id=\u0022income_paid\u0022\u003EIncome Paid\u003C/h3\u003E\u003Cp\u003EThe \u003Cb\u003EIncome Paid\u003C/b\u003E line shows your Total Income minus the fees paid to PT. This represents the net revenue remaining after platform fees. If a Balance is outstanding, pay that first \u2014 the Income Paid figure won\u0027t be accurate until outstanding fees are cleared.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022billing_information__payment_method_on_file\u0022\u003EBilling Information \u2014 Payment Method on File\u003C/h2\u003E\u003Cp\u003ETournaments are required to have a credit card or ACH account on file. Your card on file will be automatically charged when:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EOutstanding fees exceed $250 during active registration\u003C/li\u003E\u003Cli\u003EThe tournament locks and a balance is still owed\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EThis most commonly occurs when players are manually added without Stripe payment, or when players are offered full discounts (where the service fee couldn\u0027t be collected at registration).\u003C/p\u003E\u003Ccite class=\u0022recommended\u0022\u003E\u003Cspan class=\u0022title\u0022\u003ENote\u003C/span\u003E\u003Cp\u003EIf you\u0027re using Stripe as your primary payment method, it\u0027s unlikely you\u0027ll trigger the $250 auto-charge threshold \u2014 player service fees are collected at registration automatically. Manual registrations and free registrations are the most common reasons a balance builds up.\u003C/p\u003E\u003C/cite\u003E\u003Chr\u003E\u003Ch2 id=\u0022user_defined_selections\u0022\u003EUser Defined Selections\u003C/h2\u003E\u003Cp\u003EThis Dashboard section shows any custom purchase options you\u0027ve made available to non-players attending your event. This could include tournament shirts, donations, spectator tickets, or any other goods you want to offer to people not competing. These are configured in your tournament registration setup.\u003C/p\u003E\u003Chr\u003E\u003Ch2 id=\u0022frequently_asked_questions\u0022\u003EFrequently Asked Questions\u003C/h2\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EHow are service fees calculated?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EService fees are $5 per event per player, up to a maximum of $10 per player. They are non-refundable \u2014 if a player withdraws, the service fee amount is still owed. Players who register directly to the waitlist are not charged until they are moved into at least one main draw event.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWho pays the player text messaging fees?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EPlayer text fees are not collected from players at registration. They are charged to the tournament owner after the tournament completes, based on the number of players who received text notifications. The rate is $0.25 per player for US, Canada, and Mexico. Check your tournament\u0027s Edit section for rates in other countries.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhen does my tournament lock?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EYour tournament locks automatically 5 days after the last event day. At that point, a final invoice is generated and any outstanding balance is charged to the payment method on file.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Csection class=\u0022faq\u0022\u003E\u003Ch3\u003EWhy does my Total Income include fees I don\u0027t keep?\u003C/h3\u003E\u003Carticle\u003E\u003Cp\u003EThe Total Income figure in the Dashboard includes service fees collected on behalf of Pickleball Tournaments. To see your true net revenue, subtract the Platform Fees section totals from Total Income, or refer to the Income Paid line once all fees are settled.\u003C/p\u003E\u003C/article\u003E\u003C/section\u003E\u003Chr\u003E\u003Ch2 id=\u0022related_resources\u0022\u003ERelated Resources\u003C/h2\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000615191-tournament-pricing\u0022\u003ETournament Pricing\u003C/a\u003E \u2014 setup fees, service fees, and full pricing details\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000646226-how-and-when-a-tournament-is-charged\u0022\u003EHow and When a Tournament Is Charged\u003C/a\u003E \u2014 billing timeline\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000647388-how-to-refund-a-player-through-stripe\u0022\u003EHow to Refund a Player Through Stripe\u003C/a\u003E \u2014 issuing refunds from the Dashboard\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/72000643052-tournament--guide\u0022\u003EGetting Started with PT: Complete Setup Overview\u003C/a\u003E \u2014 the full tournament workflow\u003C/li\u003E\u003Cli\u003E\u003Ca href=\u0022https://pickleball.com/docs/en/article/how-to-grow-tournament-registrations-with-the-tournament-growth-hub\u0022\u003EHow to Grow Tournament Registrations with the Tournament Growth Hub\u003C/a\u003E\u003C/li\u003E\u003C/ul\u003E\u003Chr\u003E\u003Cp\u003EQuestions about your Dashboard or billing? Reach out to our support team at \u003Ca href=\u0022mailto:support@pickleball.com\u0022\u003Esupport@pickleball.com\u003C/a\u003E \u2014 we\u0027re happy to help.\u003C/p\u003E\r\n\u003Cscript type=\u0022application/ld\u002Bjson\u0022\u003E\r\n{\r\n  \u0022@context\u0022: \u0022https://schema.org\u0022,\r\n  \u0022@type\u0022: \u0022FAQPage\u0022,\r\n  \u0022mainEntity\u0022: [\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022How are service fees calculated?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Service fees are $5 per event per player, up to a maximum of $10 per player. They are non-refundable \u2014 if a player withdraws, the service fee amount is still owed. Players who register directly to the waitlist are not charged until they are moved into at least one main draw event.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Who pays the player text messaging fees?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Player text fees are not collected from players at registration. They are charged to the tournament owner after the tournament completes, based on the number of players who received text notifications. The rate is $0.25 per player for US, Canada, and Mexico. Check your tournament\u0027s Edit section for rates in other countries.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022When does my tournament lock?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022Your tournament locks automatically 5 days after the last event day. At that point, a final invoice is generated and any outstanding balance is charged to the payment method on file.\u0022\r\n    }\r\n},\r\n{\r\n    \u0022@type\u0022: \u0022Question\u0022,\r\n    \u0022name\u0022: \u0022Why does my Total Income include fees I don\u0027t keep?\u0022,\r\n    \u0022acceptedAnswer\u0022: {\r\n    \u0022@type\u0022: \u0022Answer\u0022,\r\n    \u0022text\u0022: \u0022The Total Income figure in the Dashboard includes service fees collected on behalf of Pickleball Tournaments. To see your true net revenue, subtract the Platform Fees section totals from Total Income, or refer to the Income Paid line once all fees are settled.\u0022\r\n    }\r\n}\r\n    ]\r\n}\r\n\u003C/script\u003E","publish_status":0,"post_type":"Article","authoruid":"42b786ed-5ff2-467c-9593-d828908ee6d2","author":{"authoruid":"42b786ed-5ff2-467c-9593-d828908ee6d2","name":"Christy Cook","url":"https://www.linkedin.com/in/christy-cook-texas/","photo_url":"https://graffiti-auf7e6dwhxhcbwek.z03.azurefd.net/45a0010e-ec76-43e9-9914-4376bfa80903/4025e8c9-71ea-4557-850d-662c78598919/4fd2cf59-047a-4a00-8a6d-2d9c6c9f91fe.jpg?v=1114665229","linkedin_url":"https://www.linkedin.com/in/christy-cook-texas/"},"featured_image_updating":false,"meta_description":"Manage your Pickleball tournament finances with the Tournament Dashboard: track income, discounts, fees, balances, and billing all in real-time.","keywords":"Tournament Dashboard; Income Breakdown; Platform Fees; Service Fees; Discounts; Balance Due; Payment Methods; Insurance Coverage; Vendor Discounts; Net Revenue","display_toc":true,"has_workingcopy":false,"allow_indexing":true,"sort_order":1,"total_views":118,"date_stale":"2027-01-31T00:00:00","date_published":"2025-06-15T00:00:00","date_updated":"2026-08-24T14:28:24.32","date_created":"2026-02-28T20:26:58.177"}}}