How to Request or Check the Status of a Tournament Refund
Refund requests for Pickleball Tournaments (PT) are handled directly by the tournament director — not by Pickleball.com. Each tournament operates independently and manages its own registrations and refund policies. This article explains how to contact the tournament to request or check on a refund.
How to contact a tournament about a refund
- Sign in to your Pickleball.com account.
- Click your name in the upper right corner and select My Tournaments.
- In the Registered For tab, select Current & Future if the tournament hasn't happened yet, or Past if it already took place.
- Click on the tournament image to open the tournament listing.
- On the tournament listing page, click the Contact Tourney link.
- Fill out the contact form and submit. Your message goes directly to the tournament director.
Pickleball.com does not process refunds. Refund decisions, timelines, and amounts are entirely at the tournament director's discretion based on their refund policy. Check the tournament listing for their published policy before reaching out.
Frequently asked questions
I requested a refund but haven't heard back — what should I do?
Refund processing is handled by the tournament director, not by Pickleball.com. Contact the tournament directly using the Contact Tourney link on their listing page. If you're unable to reach them, contact support@pickleball.com and we'll try to help.
How do I know if I'm eligible for a refund?
Refund policies vary by tournament. Check the tournament listing page for their published policy. If no policy is listed, contact the tournament director directly through the Contact Tourney link.
What if I can't reach the tournament director?
If the tournament is no longer accessible or the director is unresponsive, contact support@pickleball.com with your tournament name, registration details, and a description of the issue and we'll do our best to assist.
Related articles
- How to Find My Tournaments on Pickleball.com
- How to Withdraw from a Tournament in PT
Questions about your refund? Email support@pickleball.com.