Yes. When you set up the basics of a message, you choose email, text, or both. If you only enable one, you only need to fill in that tab in the content editor.
To send a message to your Club members in Pickleball Clubs (PC), go to Manage → Messages → Create Message, choose email, text, or both, pick a recipient segment, and compose your content before sending or scheduling it. This guide walks through building a segment, composing your message, and reviewing it before it goes out.
The Messages overview shows all campaigns organized into tabs (Active, Completed, Archive, Canceled) with columns for send date, title, notification type, queue count, sent count, read count, click count, and errors. From here you can create a new message or manage any existing campaign.
RecommendedComing soon: DailyStory integration. Pickleball uses DailyStory as its own full-suite digital marketing platform, and Club managers will soon be able to connect their DailyStory account for pre-designed email templates and automation. In the meantime, contact support@pickleball.com for more information about DailyStory for your Club.
From the Messages overview, click Create Message. You'll be prompted to configure the basics of your campaign first, then move on to composing the content.
Pre-defined segments give you quick access to the most common audiences without building filters from scratch. Currently available:
Toggle build your own to filter your recipient list by any combination of the following:
You can save your message as a draft at any time. Drafts appear in the Messages overview under the Active tab and can be picked back up whenever you're ready.
Once you've set the basics, click Save and Continue at the bottom to move to the content editor.
From the Messages overview, click the three-dot menu next to any message to access these actions:
After you save the basics and continue, the content editor opens with two tabs: Email and Text. Fill in each one you're using (based on the notification type you selected). Start with Email if it's enabled.
Email campaigns can include up to 3 images. Add images through the editor toolbar.
Click the Text tab to compose your SMS message.
Text message restrictions apply to all Club text campaigns:• No content related to CBD, alcohol, marijuana, or any other substance is permitted.• No advertising of any kind is permitted on this service.• All messages must relate to Club activity only.• Any violation may result in termination of your Club's messaging privileges.
Once sent, your message moves to the Completed tab in the Messages overview, where you can track its queue count, sent count, read count, and click count.
RecommendedAll queued campaigns are sent within 15 minutes of the scheduled send time. Once a message has been sent, the send date appears next to the campaign in the Messages overview.
Yes. When you set up the basics of a message, you choose email, text, or both. If you only enable one, you only need to fill in that tab in the content editor.
Text messages must relate directly to Club activity. Content about CBD, alcohol, marijuana, or other substances is not permitted. No advertising of any kind is allowed. Violations can result in your Club's messaging privileges being terminated, so keep text content focused on events, schedules, court updates, and other Club-related communication.
Texts come from the Pickleball.com texting system, not from your personal or Club phone number. Because of this, it's important to include your Club name in every message so recipients immediately recognize who it's from.
Yes. On the Review pop-up, after confirming your message is ready to send, you can either send immediately or schedule the message for a future date and time. All scheduled messages queue within 15 minutes of the scheduled time.
Yes. When you toggle build your own segment, one of the filter options is balance due. This lets you target only the members who have outstanding fees on their account — useful for payment reminders.
Yes. From the Messages overview, click the three-dot menu next to any past message and select Copy. This duplicates the message as a starting point — you can adjust the audience segment, content, or send date before saving and sending.
No. Club managers can't permanently delete a member's record. Instead, mark the member Inactive to remove them from your active roster — you can still message the Inactive members segment separately from Active members.
DailyStory is a full-suite digital marketing platform that Pickleball itself uses. A native DailyStory integration is coming soon to Clubs, which will unlock pre-designed email templates and automated messaging. Until the integration is live, contact support@pickleball.com if you'd like more information about using DailyStory with your Club.
No. Once a message has been sent (or Send as is has been used from the three-dot menu), it can't be recalled or deleted from a member's inbox or phone. You can only Cancel a message while it's still scheduled or pending — before it goes out.
Questions about messaging your Club members? Email support@pickleball.com.