Managing League Player Balances in PL
The League Players tab is where you manage all player payments for your current session — checking outstanding balances, processing payments, applying discounts, issuing refunds, and emailing receipts.
How to access League Players
- From the League Menu, click League Players.
- All current session players are listed with their payment summary.
Understanding the balance columns
| Column | What it shows |
|---|---|
| Session # | The session number the player is rostered in |
| Sub | Subtotal — the total amount owed before discounts or payments |
| D | Discount applied |
| P | Payment received |
| RR | Refund issued |
| B | Balance remaining |
Processing payments and managing balances
Click a player's name to open their payment options:
| Option | What it does |
|---|---|
| Make a CC Payment | Leads to the player's receipt page. Click Make a Payment at the bottom to process a credit card charge. |
| Record a Payment | Records a manual payment (cash, check, etc.). Does NOT transfer funds — for tracking only. Enter a positive amount. |
| Record a Discount | Applies a discount to a player with an outstanding balance. Choose an existing discount code or enter a custom amount with a memo. |
| Payment History | Shows all transactions for the player. Click the yellow Refund button on any transaction to initiate a refund. |
| Give Stripe Refund | Available only if the player paid via Stripe. Click the yellow Refund button on the relevant transaction. |
| Record Refund | Records a refund for tracking purposes only. Does NOT transfer funds or return money to the player. To actually refund, use Payment History or Give Stripe Refund. |
| League Receipt | Displays the player's full payment receipt. Print or email it directly from this screen. |
Why Stripe might say the funds aren't available
If a Give Stripe Refund fails or the available balance looks lower than expected, check the league's Stripe payout schedule before contacting support. If Stripe is set to Daily payouts, funds are transferred out to the bank automatically — in most cases, a balance shown in Stripe is actually marked as Future Payout, meaning it's already scheduled to be sent to the bank and is no longer available to refund, even though it still shows as a balance.
WarningA balance shown in Stripe is not the same as funds available for refund. This is a setting on the league's Stripe account, not a limitation of Pickleball.com or PL. To avoid running into this, consider switching the Stripe payout schedule to weekly or manual, or keep a buffer on hand to cover expected refunds.
Warning"Record a Payment" and "Record a Refund" are tracking tools only — they do not move any money. To actually charge or refund a player, use Make a CC Payment or Give Stripe Refund.
Frequently Asked Questions
There's a balance in Stripe, but the refund failed — why?
This almost always means Stripe is set to Daily payouts, and the funds are already marked as Future Payout — already committed to the bank and no longer available to refund. Check the Stripe payout schedule; switching to weekly or manual payouts, or keeping a buffer on hand, can help avoid this in the future.
How do I apply a discount to a player who already registered?
Use Record a Discount. This option only appears when the player has an outstanding balance. You can select an existing discount code from your league setup or enter a custom dollar amount.
How do I refund a player?
Go to Payment History in the player's payment options and click the yellow Refund button on the transaction you want to refund. Give Stripe Refund is a shortcut to this for Stripe payments.
How do I email a receipt to a player?
Open the player's payment options, click League Receipt, and click Email Receipt. The receipt is sent to the email address on the player's Pickleball.com account.
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Questions about player balances or payments? Email [email protected].